DELIVERY AND SHIPPING COSTS
ALL ORDERS WILL BE DISPATCHED ON REGULAR WORKING DAYS, MONDAY TO FRIDAY. ALL NATIONAL ORDERS PLACED BEFORE 4PM WILL BE SHIPPED THE SAME DAY USING DHL GERMANY. ALL INTERNATIONAL ORDERS WILL BE SHIPPED USING DHL as well. YOU CAN FIND A TRACKINGNUMBER FOR YOUR PACKAGE IN YOUR SHIPPING CONFIRMATION E-MAIL.
THE PRODUCTS ARE DELIVERED ALL OVER THE WORLD.
DISPATCH COSTS (INCLUSIVE OF LEGALLY APPLICABLE VAT)
DOMESTIC DELIVERIES (GERMANY):
STANDARD (1-2 DAYS): €3.95
DELIVERIES TO FOREIGN COUNTRIES:
STANDARD (3–5 DAYS): €4.95
STANDARD (4–10 DAYS): €6.95
FREE SHIPPING on all orders above: €75.00
Exchanges, returns and refunds
The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following: The goods are returned in the same condition and quantity as when received. The goods are unused other than for the pupose of trying on to fit. if there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.
Returned goods are checked and if the above conditions are fulfilled, the amount is deposited back into the customer's account.
When exercising your right to return an item, the shipment is paid by the customer. Contessa Berlin webshop will not compensate for returned packages lost in the return shipping - therefore we recommend an insured shipping method with a tracking number. Refunds for returned products will be made as soon as possible, 30 business days at the latest, after Contessa Berlin webshop receives the returned products. You will get a confirmation email when we have received your return.
Contact information to customer service
If you have any further questions don’t hesitate to contact our customer service - or contact us by phone +49 15779351349 or By e-mail: firstname.lastname@example.org. we speak Danish, German, and English.