Terms of Use:

 

TERMS AND CONDITIONS:

Here is a summary of the most important points from our terms and conditions. Read the full terms and conditions in the following page.

DELIVERY AND SHIPPING COSTS

All orders will be dispatched on regular working days, Monday to Friday. All national orders placed before 4PM will be shipped the same day using DHL Germany. All international orders will be shipped using DHL. You can find a Tracking number for your package in your shipping confirmation e-mail.

Dispatch conditions

The products can be delivered all over the world.

Dispatch costs (inclusive of legally applicable VAT)

Domestic deliveries (Germany): 

GERMANY
Standard (1-2 days): €3.79

Deliveries to foreign countries:

EUROPEAN UNION
Standard (3–5 days): €4.89

NON-EU EUROPE Standard (4–10 days): €8.89

WORLDWIDE Standard (7–15 days): €8.89

Free shipping on all orders above: €75.00

CONFIRMATION

You will receive an order confirmation shortly after placing your order, and a shipping confirmation as soon as the product(s) are on its way. 


PAYMENT METHODS

We accept the following payment: PayPal and visa powered by stripe.


REFUNDS AND EXCHANGES

You can return the product within 14 days after receiving the product, as long as the product is returned in the same condition as when received. That means unused, except for trying it on and all packaging should be intact.


HOW TO MAKE A RETURN:

Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return-shipping cost. In the case of an exchange, we will cover the cost of the shipping for the new item to you.

Refunds of returned products will be made as soon as possible, and no later than 30 days after we have received the product.

If you have any further questions don’t hesitate to contact our customer service - or contact us by phone +49 15779351349 we speak Danish, German and English.


PRIVACY

The personal information you forward to Contessa Berlin webshop will only be used in order to fulfill the undertakings Contessa Berlin webshop have and to assure you the best service.

In order for you, as a customer, to make a purchase of goods at www.contessaberlin.com you must register.

The information giving are registered and kept with Contessa Berlin for 5 years before being deleted.

The information is being kept for the purpose of delivery of goods to the right address. When gathering these information via our website, we do so only at your consent. All employees of Contessa Berlin have access to these information

The details are passed on to the delivery/shipping company in order for the delivery to be executed. No sensitive information are passed on. As a registrant with Contessa Berlin webshop you have a legal right to know what information are stored, according to 'Persondataloven' (Personal Data Protection Act). Any inquiries regarding this should be addressed to Contessa Berlin via e-mail on www.contessaberlin.com.

If you wish to end your subscription of information from Contessa Berlin webshop, please send an e-mail to graf@contessaberlin.com.


COOKIES

Cookies are used by Contessa Berlin webshop in order to improve your experience when browsing and using the website. The cookies identifies your computer and allows the website to remember your personal settings. Contessa Berlin webshop will not operate properly when cookies are disabled in your web browser.


DISCLAIMER

Contessa Berlin webshop have the ambition that the website is always up and running, however Contessa Berlin webshop cannot guarantee this.

Contessa Berlin webshop cannot guarantee that all the products shown are available at the time you place your order. 

In the event the product you order is no longer available, you will be contacted by e-mail shortly after placing your order.

Due to the color settings of your computer, the colours of the products shown in the pictures in the Contessa Berlin webshop can differ from their actual colours. 

Contessa Berlin webshop cannot be held responsible for any such discrepancy.


PRICES

The price of each product is stated excluding shipping costs but inclusive of the German rate of VAT (19%) and all import taxes within the EU.

LOCAL TAXES

Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense.


PRICE CHANGES

Contessa Berlin webshop reserves the right to change prices of the products sold. The prices of the products will not change, during the time of placing an order, be valid throughout that specific process.

ORDER CONFIRMATION

You will receive an order confirmation by e-mail shortly after placing your order.


SHIPPING CONFIRMATION

Your order will be dispatched within 5 days from the time you placed your order. As soon as your order is dispatched, you will receive a shipping confirmation by e-mail. For buyers outside Europe the shipping confirmation will include carrier and tracking number information.


SHIPPING AND COLLECTING PACKAGES

All orders will be shipped with DHL Germany. With the help of your tracking number information you can track your package on the DHL website (www.DHL.com). The package will be delivered to the address you have inserted as your delivery address. Since DHL couriers require your signature when delivering the goods, you will have to be present at specified shipping address at the time of the delivery. During the registration in our webshop of your Contessa Berlin account you will be required to register your personal address information. If you wish us to ship your package to an alternative address please add that address during the checkout process in the Contessa Berlin webshop. Please note that we cannot deliver to P.O. boxes.

DELIVERY TIME

Contessa Berlin webshop aims to dispatch goods as quickly as possible and customers should expect to receive their goods within two weeks (14 days) of receiving an order confirmation.

EU orders will be delivered within 1-3 days from the day that you have received the shipping confirmation.

Worldwide orders will be delivered within 2-8 days from the day you have received the shipping confirmation.


CURRENCIES

Contessa Berlin webshop cannot be held responsible for any currency changes or currency exchange rates of any bank that may have when an exchanging into EUR to any other currency.


EXCHANGES, RETURNS AND REFUNDS

The customer reserves the right to return the goods within two weeks (14 days) of receiving the goods on condition of the following:

  • The goods are returned in the same condition and quantity as when received.

  • The goods are unused other than for the purpose of trying on. If there is evidence to suggest that the goods have been used to a degree such as to decrease the value of the product, the customer loses his/her right to exercise a return.

CONTACT INFORMATION CUSTOMER SERVICE

If you have any questions please contact our customer service at graf@contessaberlin.com

 

Latest update

10.08.2019